Viewing: Salesforce System Administrator

Salesforce System Administrator

Job: 126558

Location: Nashville, TN

Facility: Wellpath East IT

Type: Full-Time

Shift: Day 8 hour

Recruiter: Jennifer Bates

Email: JCBates@Wellpath.us

Why Wellpath

Here at Wellpath, everything that we do is about taking care of people – our patients, our staff and our partners. We are committed to making a difference by providing hope and healing to vulnerable patients in challenging clinical environments. Our talented, compassionate team thrives in an autonomous environment, is empowered and supported by education, training and the resources to practice healthcare the way it is meant to be and strives to “Always Do The Right Thing!”


 

 

 

About this role

Administrator will provide support to the organization through the customization and configuration of the Salesforce platform. The position will manage the Salesforce.com database and reporting, configurations and provide change management for the platform. Additionally, the Systems Administrator Salesforce will be responsible for the configuration and management of the company’s customer facing portal.

What you bring to the table

Education:

  • Business, communications or marketing degree preferred.

Experience:

  • 2 + years salesforce or systems administration experience.

Licenses/Certifications:

  • Salesforce Certified Administrator or Advanced Administrator Preferred

What you will do

  1. Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
  2. Maintain and customize Sales Cloud and Service Cloud applications
  3. Build custom reports, dashboards, and workflows
  4. Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues
  5. Manage the implementation of the client facing portal including setting up sites, configuring reminders and coordination of testing and deployment.
  6. Maintain database for integrity and accuracy including cleansing and duplicate record management.
  7. Follow Salesforce.com best practices for system maintenance and configurations.
  8. Troubleshooting email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails.
  9. Create and maintain training materials and user documentation for software applications
  10. Develop and maintain relationships with software vendors. Work with application vendors in the maintenance and support of applications.
  11. Respond to clients within timeframes dictated by the severity of the problem.
  12. Research operational processes and identify solutions to resolve problems and/or improve efficiency
  13. Act as conduit for end user feedback about applications. Be their advocate within the Information Technology Department for end user requirements and solutions.
  14. Document support calls and knowledge base with common problem resolutions.
  15. Develop and maintain implementation materials and processes for implementation of software applications
  16. Perform other duties as assigned.

Wellpath is an EOE/Minorities/Females/Vet/Disability Employer

Our investment in you

  • Medical, Dental and Vision Insurance plan options
  • Time off & leave benefits
  • 401K
  • Tuition Reimbursement
  • Parental benefits
  • Perks and discounts
  • And more available here https://wellpathcareers.com/
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