Viewing: Federal Business Services Account Manager

Federal Business Services Account Manager

Job: 80697

Location: Nashville, TN

Facility: Wellpath East FBOP Admin

Type: Full-Time

Shift: Day 8 hour

Recruiter: Jennifer Bates


Why Wellpath

Here at Wellpath, everything that we do is about taking care of people – our patients, our staff and our partners. We are committed to making a difference by providing hope and healing to vulnerable patients in challenging clinical environments. Our talented, compassionate team thrives in an autonomous environment, is empowered and supported by education, training and the resources to practice healthcare the way it is meant to be and strives to “Always Do The Right Thing!”





Our Federal Business Services Account Manager is the primary point of contact (POC) for clients and is directly responsible for the management of one or more FBOP contracts in regards to contract compliance and communication, facilitating scheduling, medical records, provider network development, claims management, resulting in strong client relationships.



  • College degree or related experience


  • Five (5) years professional experience preferably in a medical or healthcare environment.
  • Must have outstanding Interpersonal communication (verbal & written) and telecommunication skills.
  • Responsible for multiple daily communications with Clinical Director, HSA, Health Records Assistant, hospitals and specialty physician providers.
  • Superior organizational skills required and must be able to aggressively utilize strong multi-tasking abilities to coordinate scheduling patient appointments and managing daily appointment calendar.
  • Computer proficiency with specific skills in MS Word, Excel and Power Point.
  • ERMA schedule management and report utilization will be mandatory.
  • Should have excellent attention to detail and be comfortable working under tight timelines.


  • None required


  1. Manages the Site FBOP Fax/Email box and provides consult requests by specialty type and urgency.

  2. Works directly with Federal Business Services Supervisor to facilitate timely and accurate scheduling and the procurement of medical records in order to insure contract compliance.

  3. Manages the client calendar of upcoming patient appointments and follow-ups received from Account Support personnel .

  4. Tracks, enters, and reviews ER trips and inpatient stays.

  5. Manage on-site services for each site-schedule clinics, obtains patient rosters, and facilitates provider payments.

  6. Assists management and finance with all client reporting including quarterly and annual obligations.

  7. Communicates new YREGs and closes exhausted obligations.

  8. Works with provider relations, claims, and customer service teams to resolve issues and manage service.

  9. Manages off-site IBNR reporting by tracking outstanding claims from unpaid off-site trips.

  10. Distributes client memos (SCA) and follows-up as needed.

  11. Prepares agenda and leads weekly/monthly client call.

  12. Manages schedule and report utilization, enters new patient profiles, and performs other related tasks in the The Company ERM application.

  13. Reconciles outstanding consults and medical records.

  14. Maintains site metrics and standardized reporting packages for client visits and conference calls.

  15. Develops and communicates revenue opportunities, additional services, and process changes.

  16. Communicates all issues which may have an impact on business and forecasted revenue.

  17. Communicates with client about emergent issues, invoicing concerns (including Single Case Agreement (SCA) Memos), and process improvements.

  18. Must be able to apply principles of critical thinking to a variety of practical and emergent situations and accurately follow standardized procedures that may call for deviations.
  19. Must be able to apply sound judgment beyond a specific set of instructions and apply knowledge to different factual situations.
  20. Must be alert at all times; pay close attention to details.
  21. Must be able to work under stress on a regular or continuous basis.
  22. Perform other duties as assigned.

Wellpath is an EOE/Minorities/Females/Vet/Disability Employer

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